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The Gateway Learning Community

The Gateway Learning Community

Complaints and Compliments Policy


At Growing Little Champions, we strive to provide the highest quality of care and education for our children and families and believe that all parents are treated with care, courtesy and respect.

We hope that at all times parents are happy and satisfied with the quality and service provided, and we encourage parents to voice their appreciation to the staff concerned and/or management. We record all compliments and share these with staff.

We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that parents may have. Concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively and to ensure the welfare of all children, enable ongoing cooperative partnership with parents and to continually improve the quality of the nursery.

If you require a paper copy of any information on our website, please contact the school office at admin.gatewayprimary@theglc.org.uk/ 01375 489094 and we will provide this free of charge.